Sofia Rodriguez

Tech Specialist | Automation & Integration | Web Development | Design ✉️ [email protected]

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Summary

Experienced in tech leadership, operations management, and CRM solutions with a strong background in design, branding, and digital marketing. Skilled in automating business processes, integrating AI tools, and delivering custom web and graphic design solutions. Fluent in English, with a proven track record in international immigration law, project management, and digital engagement.

Key Skills

• CRM Setup & Automation Designs and Build
• AI and Software Integrations (Chatbots, Email/SMS AI, Voice AI)
• Web & Graphic Design for Branding and Digital Presence
• Software Integration, System Troubleshooting
• Project Management, Data Management
• Social Media Strategy & Content Creation

Professional Experience

Tech Lead

Christian Business Incubator April 2023 - October 2024

• Developed AI Tools: Led the creation and integration of AI solutions such as ZappyChat, SalesApe AI, Synthflow, Elevenlabs, and Replicate to streamline sales and operations.
• Custom Web Solutions: Designed and implemented automation workflows using GoHighLevel, enhancing user experience and boosting operational efficiency.
• CRM Management: Oversaw systems like GoHighLevel, HLPro, and Intercom to ensure seamless client onboarding and effective troubleshooting.
• AI-Powered Knowledge Hub: Built a self-service support platform, improving both internal and client communication.
• Platform Integrations: Directed integrations with tools like LeadByte and Voice AI to optimize client engagement and lead management.

Operations Specialist

Christian Business Incubator March 2022 - April 2023

• Data Management: Led data collection, analysis, and reporting to provide accurate insights for informed decision-making.
• Social Media Content Creation: Developed engaging content for social platforms, enhancing brand visibility and boosting audience engagement.
• Graphic Design & Branding: Designed graphic assets that aligned with the company’s branding, supporting marketing efforts and internal communications.
• Workflow Optimization: Established a comprehensive database to track operational workflows, improving task management and reporting accuracy.

Marketing & Hiring Manager

Family First Life Heroes 2021 - 2023

• Designed and maintained company websites, and managed social media presence on Instagram, LinkedIn, and Facebook.
• Engaged with leads and managed daily follow-ups, boosting recruitment efforts.
• Led the recruitment process, onboarding new hires, and facilitating their insurance licensing.
• Developed original content for daily posts and email campaigns, enhancing marketing strategies.
• Trained new hiring managers, created presentations, and collaborated with the Vice President on strategic initiatives.